FAQ
Online Products
1. Will you continue to offer exam preparation once the ICCRC evolves into The College?
YES!
We constantly update, review and improve our materials, and lessons as immigration and the exam itself evolves.
As part of our dedication to our profession, we will continue to offer our exam preparation services to future RCICs even once the regulatory body implements organizational (and exam!) changes.
As such, we are more than happy to help you reach your goals at any step of your upcoming journey; whether it is now or in the future.
2. I have paid for the online simulations. When will I be able to access them?
You will receive immediate access after placing your order. This access will remain active until the date of your exam.
Due to update periods, your content will be available based on your exam date.
3. Can I cancel an order I just placed?
If the order has not been shipped by the time you request a cancellation (business hours apply), we will be able to cancel it and your refund will be processed within the next week. However, if your order has already been shipped, a cancellation is not possible, and no refund applies.
If you placed an order for online products/services, we must receive your cancellation request within the next 24 hours after the purchase is made. Requests received after the 24-hour timeframe will not proceed.
* Please note that a 4% administrative fee will be deducted from any total/partial refund.
4. I am unsure about one of the answers - can I email you to ask for an explanation?
We generally like to let our clients try to find the answers themselves since that is where you really learn and dig deep into the manuals. As you are reading to find some little detail that leads to the answer, all of the information that you skim over gets retained. If you really get stuck, the references provided will lead you to the correct answer. Having said that, of course, we are here to help, so send an email anytime.
5. How often does your material get updated?
All our materials are updated according to the 90-day cut-off period established by the CICC before every exam. By updating our content, we mean only modifying the information that has been touched by immigration law changes within the concerned period and not the totality of our material.
Therefore, in one year, we release different editions, each one relevant to a specific exam.
6. Do you also offer IELTS/TEF training?
Yes, we certainly do. We have 3 TEF and 2 IELTS instructors on staff who are experts in their field with whom we have developed content in these areas.
If you buy our full package will get 60-days free access to one of these exclusive content. You can choose between IELTS or TEF/TEFAQ training.
7. What if I need additional information?
If the previous answers have not resolved your concern, go to our contact page here.
We suggest that to obtain focused attention, you must properly direct your request according to the corresponding area.
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