FAQ
1. I don't want to use a credit card - is there another way to pay?
Unfortunately, we can’t accept any other method. If you do not have a credit card, you could ask a friend to use theirs and then you give them cash.
2. Can I cancel an order I just placed?
If the order hasn’t been shipped by the time you request a cancellation (business hours apply), we will be able to cancel it and your refund will be processed within the next week (it may take 5-10 business days to be reflected in your bank statement/account). However, if your order has already been shipped, a cancellation is not possible, and no refund applies.
If you placed an order for online products/services, we must receive your cancellation request within the next 24 hours after the purchase is made. Requests received after the 24-hour timeframe will not proceed.
* Please note a 4% administrative fee will be deducted from any total/partial refund.
3. How long does shipping take?
We ship on Monday and Wednesday mornings using XpressPost (by Canada Post), and it takes 5-10 business days** to reach you (after being shipped) depending on the area you are in. Your order will be processed, and you will receive an email from Canada Post with a tracking number when your order is shipped. Please note that processing time may vary depending on the season and volume of orders received by our shipping department.
For international shipping, it takes 3-4 weeks to reach you and there may be a surcharge.
When a shipping day falls on a holiday, your order will be sent the following business day.
Please be advised that due to the update period, orders received around 3 months before every exam may be delayed for 3-4 weeks to be processed and shipped. This way, we make sure you receive the most current edition of our material.
* If your package can’t reach you due to a mistake within the address you have provided, you will need to re-pay the associated shipping fees in order for us to re-send your package.
** Due to the current COVID-19 situation, Canada Post can not guarantee these delivery times. By placing an order through our website, you acknowledge and accept that your package could be delayed and might not reach you on time before your exam.
4. What if I need additional information?
We suggest that to obtain focused attention, you must properly direct your request according to the corresponding area.
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