As RCICs, you may have people ask about why they should use your services when they can complete their application themselves.

Here is another article in which the author describes the hardships faced by some people in their ongoing immigration process due to small mistakes in their applications or not receiving clear answer when they call the immigration hotline.

As RCICs, your job is to alleviate these potential issues by making sure to submit a perfect, error-free application and to address any issues the officer may have regarding an application before he/she asks about it.

https://www.thestar.com/news/immigration/2016/05/08/creation-of-ombuds-office-urged-to-tackle-immigration-snafus.html

Be Calm, Become RCIC

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